Dr Alex ("Dr Alex", "we", "our", "Mediluxe") takes your online privacy protection seriously. We respect the confidentiality of your personal information and commit to collecting it only for legitimate purposes, protecting it, and using it only for the purposes for which it was originally collected. This privacy policy (the "Policy") details our practices and views regarding the collection, use, disclosure, retention, and destruction of your personal information as a user of our site.

By using our site, you agree to the terms and conditions of this policy. We will inform users of our site of any changes made to the policy by posting an updated policy on our site. After publication, by continuing to use our site or by providing us with personal information after having the opportunity to review the policy, you agree that your personal information will be processed in accordance with the policy.

Scope and Application

The Policy applies, as applicable, to all personal information collected from the website https://www.dralex.ca (the "Site"). The Policy is governed by the laws of Quebec and Canada in this matter, such as the Personal Information Protection and Electronic Documents Act, as well as other applicable laws and regulations.

The information we collect and why we collect it

Your personal information that may be collected when you use our Site, including when you subscribe to our newsletter, respond to a survey, fill out any online forms, registration and/or contact forms, or sign up on our member Site, includes the following: first and last name, mailing address, phone number, email address, login information, and credit card information.

We may sometimes collect and/or automatically track electronic information, including: the type of internet browser or operating system you are using, or the domain name from which you linked to our Site.

In addition, when you visit our Site, we may insert a data file on your computer, such as a cookie or another similar file. Cookies allow us to retain certain types of information about your use of our Site, including the date of your last visit, the pages you viewed, and the files you downloaded. Cookies allow us to tailor our Site to your interests and preferences. Most internet browsers allow you to delete these cookies from your computer's hard drive, block them, or receive a warning before they are downloaded. Please refer to your browser's instructions for more information on these functions. If you refuse cookies, you will still have access to the Site but your browsing may be affected and you may not be able to benefit from certain services that you would otherwise have used.

Where applicable, Dr Alex does not link the information obtained to personal information that may have been obtained.

Dr Alex may use your personal information for, without limitation, the following reasons: identify the visitor and grant access to certain pages of our Site as a member, confirm appointments, send appointment reminders, provide you with Dr Alex's services, send you our newsletter or invitations to events and promotional materials, enhance your experience on our Site, improve the content of our Site, improve our services, enable us to present content that may be of interest to you and for marketing research purposes. We may also use your personal information for statistical analysis, marketing, and promotional purposes, and for editorial or feedback purposes.

The information we collect may be added to our databases and used for future telemarketing, SMS, emails, or postal mail regarding updates to the Site, new products and services, upcoming events, and/or the status of past online orders. By using this Site, you agree to be contacted in any manner contemplated in this section, even if your number appears on a do not call list, internal list, or similar registry.

How your information is used, retained, and disclosed

Where applicable, the personal information we collect is used only for the purposes for which it was collected, as stated herein. Your explicit consent will be necessary for the use of your personal information for commercial solicitation purposes other than those mentioned above. Dr Alex retains information for a reasonable period to achieve the stated objectives, or as required by law, whichever is longer. We establish retention criteria based on the type of information collected. Once the objectives have been achieved and your information is no longer needed, or if you have requested us to delete that information, we ensure that it remains anonymous or we destroy it in a manner that ensures protection against unauthorized access or disclosure.